BSNL is the only service provider, making focused efforts & planned initiatives to bridge the rural-urban digital divide in ICT sector. In fact there is no telecom operator in the country to beat its reach with its wide network giving services in every nook & corner of the country & operates across India except New Delhi & Mumbai. Whether it is inaccessible areas of Siachen glacier or North-Eastern regions of the country, BSNL serves its customers with a wide bouquet of telecom services namely Wireline, CDMA mobile, GSM mobile, Internet, Broadband, Carrier service, MPLS-VPN, VSAT, VoIP, IN Services, FTTH, etc.
BSNL is one of major service provider in its license area. The company offers wide ranging & most transparent tariff schemes designed to suit every customer. BSNL has 94.36 million cellular & 1.02 million WLL customers as on 31.10.2016. 3G Facility has been given to all 2G connections of BSNL. In basic services, BSNL is miles ahead of its rivals, with 13.88 million wireline phone subscribers i.e. 56.96% share of the wireline subscriber base.
BSNL Toll Free Numbers
| Services | Numbers |
| PSTN Call Center (for any queries related to landline telephone, ISDN etc. Also accessible from CellOne, Excel & Tarang phones) | 1500 |
| Kisan Call Center (for any queries related to agriculture) | 1551 |
| Police | 100 |
| Fire | 101 |
| Ambulance | 102 |
| Billing complaint center | 166 / 1660-69 |
| Trunk booking | 1580 |
| Trunk assistance | 1581 |
| STD complaints | 1582 |
| National Directory Enquiry (NDQ) Service | 1583 |
| International trunk booking | 1586 |
| International trunk enquiry | 1587 |
| International Trunk delay information | 1588 |
| Telex complaints | 1589 |
| Directory enquiry service | 197 |
| Telephone Complaint Booking | 198 |
| Emergency Relief Centre on National Highways | 1033 |
| Relief Commissioners of Central/State/Union territory | 1070 |
| Control room of District Collector/Magistrate | 1077 |
| Public Grievance Cell Telecom Circle HQs | 12727 |
| Public Grievance Cell Kolkata/Chennai | 1095 |
| Crime stopper cell of police in Kerala, Rajasthan, Andhra Pradesh & Mumbai | 1090 |
| Women crisis response | 1091 |
| Earth-quake Help line service | 1092 |
| Natural disaster control room | 1096 |
| AIDS help line service | 1097 |
| Children in difficulty/ Child Distress Service | 1098 |
| Catastrophe & Trauma service | 1099 |
| Free Phone Enquiry | 1600 |
| India Telephone Card Enquiry | 1602 |
| Billing Complaint Center (Interactive Voice Response System) | 1671-73 |
| Maritime Search and Rescue control room of coastal guard | 1718 |
| Blood bank information Service | 1910 |
| Dial a doctor | 1911 |
| Leased Circuits Fault Booking | 1918 |
| Eye bank information service | 1919 |
| Change number announcement (Hindi) | 1951 |
| Changed number announcement (English) | 1952 |
| Changed number announcement (Regional language) | 1953 |
| Changed number announcement (in case of shift) | 1954 |
| Sanchar net Internet Help desk service | 1957 |
| Leased Circuit Fault Booking (WTR) | 1958 |
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